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Customer Survey

Please complete this survey as part of GTG’s ISO 9001:2008 Certified Quality System.

All items in BOLD are required.



Customer Name    

Your Name               Your Position                

Address                     City                                 

State                          Zip                                   

Phone                        Email                               

Years in Business    Years working with GTG 


For the following section please supply GTG with your company’s contacts for the following departments.

Sales Contact

Name Phone Email

Quality Contact

Name Phone Email

Accounting Contact

Name Phone Email


Please take this brief survey which will help our continual improvement efforts.

Please indicate how we are doing.

ORDER PROCESSING

Response to Quote Request
ExcellentVery GoodAverageFair

Ease of Placing Order
ExcellentVery GoodAverageFairPoor

Meeting Emergency/Rush Deliveries
ExcellentVery GoodAverageFairPoor

Obtaining Order Status Information
ExcellentVery GoodAverageFairPoor

Meeting Delivery Schedule
ExcellentVery GoodAverageFairPoor

Overall Quality
ExcellentVery GoodAverageFairPoor

Notice of Delays if Necessary
ExcellentVery GoodAverageFairPoor

PRODUCTS/QUALITY

Engineering Assistance
ExcellentVery GoodAverageFairPoor

Competitive Pricing
ExcellentVery GoodAverageFairPoor

Competitive Delivery
ExcellentVery GoodAverageFairPoor

Accuracy of Certifications
ExcellentVery GoodAverageFairPoor


Please let us know if there are any other areas we could improve upon to better suit your company's needs:

Please let us know if you have any additional comments:

We appreciate your business and thank you for taking the time to complete this survey.